I took a call from a customer who was missing a “very important folder” that had irreplaceable documents in it. After searching high and low for it on her computer, still no luck. I even searched for names of files in the folder just in case she had accidentally renamed it, but still no folder.

I asked her when the last time she had used the folder was. She said “Last Friday, right before I cleaned up my hard drive”

Uh oh.

Did she delete the folder? Of course she did.
Is it recoverable? Of course it’s not.

She was kind of upset that these files were gone, and kept pleading with me to get them back for her. I didn’t know what to say, and honestly her despair was so deep, I didn’t even ask her what she thought would happen when she deleted it.

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