I just got this email forwarded to me from our Field Services team, which is responsible for the hardware at every building we support. One building is very far away, and it’s easier for them to ship broken equipment back to us rather than have a technician drive out to replace it.

From: Field Services
To: Service Desk
Subject: Brown Box Outsmarts Client

This tiny crack in the screen shows exactly what happens when clients neglect to use a bit of common sense when shipping a kiosk to us for performance repair.

Sadly, this is exactly how we received it. No paper, No bubble wrap, No packing peanuts, No nothing!!!!!! Just the kiosk bouncing in a big brown box.

Brown Box = 1, Client = 0