problems that aren’t

I had the privilege of speaking to the gentleman who is the root of the expression “Asshat”.

I rarely get mad at any users; most often the errors that they have are due to lack of knowledge on how to do something. This does not mean that they’re stupid or bad people, but that they just haven’t had the opportunity to learn something yet. This can be turned in your favor by teaching them what happened, and usually this makes everyone happy as kittens in a sunbeam.

This gentleman is the asshat that has “problems” that are “your fault” and has no interest in learning anything at all, ever. If it was up to him, he would sit there and the peasants would bring him mutton and mead and tell him how right he is.

My favorite issue of his went as following:

“When I open Windows Explorer, it always selects the Start Menu folder”
“…yes…what’s the problem sir?”
“Well, I want it to go to the folder the last time I had it open!”
“…um, well sir, we actually can’t control that, it’s how Windows works”
“But can’t you make it the way I want it?! I don’t want it to go to Start Menu! I want it to go to My Documents!”
“Sir, there’s a My Documents shortcut right on your desktop, you can just click on that”
“…..Well, I don’t want to do it that way!”

He had about 15 other issues that were not problems. For the most part, it was changes that he wanted me to make to the basic operating of Windows XP.

I’m good with computers, but not that good.