Archive for November, 2009

…I get kind of surly on the phone.

“It looks like your computer has picked up some adware that’s causing those popups; I’m just going to run a quick scan that will remove that and clear out some of your temporary files.”

“But will I lose anything? I don’t want to lose anything!”

“No ma’am, it just deletes the copy of every web page you’ve gone to, you shouldn’t need that anymore.”

“But what if it’s important?”

“It’s not important.  They’re just temporary files.”

“Define important.”

“Some people think saving their toenail clippings is important.  This is about that same level of importance.”

I hope to not have More >

It’s not often when I get to close a ticket that has the solution: “had user turn on computer”. 

Yet, it happened just now.

Amazingly, she was able to figure out how to use the phone to call me.

“How may I help you?”

“The website won’t let me login, I’m trying to submit my reports to the state.”

“Well ma’am we don’t control the passwords for that website, they have their own passwords. You’ll need to contact them.”

“Hang on, let me try something…[sounds of furious typing] no, that didn’t work. What should I try?”

“Uh, well, you should try contacting the 800 number at the bottom of the webpage, we don’t control this password, the website does their own passwords.”

“Hmm, let me try something else…[more furious clicking and typing] nope that didn’t do it either. What should I do next?”

“Like I More >