about 9 months ago - No comments
We support a payroll application that let’s users login and check their paystubs and W2′s and such online. Â If a user forgets their password to this site, there is a little link underneath the password box that says “Forgot your password?” in big blue letters. Â If a user is calling us to get help logging…
about 11 months ago - 5 comments
Sometimes even the people employed to be technical support are almost as clueless as the users are. Â At my company there is one guy in particular that should have been fired a long time ago but somehow manages to keep hanging on. Â We all have someone like that in our office, and if they were…
about 1 year ago - 2 comments
“I can’t seem to get in, it keeps telling me the password or username is wrong.” “Sir, I can see that you spelled your last name wrong, that’s why it’s not working.” “Well, how do I spell it?” “…it’s your last name, sir…” “With an ‘n’ at the end?” “…it’s your last name.” “Ok, that…
about 1 year ago - 7 comments
The customer is not always right, at least when it comes to indisputable facts: “I’m sorry to bug you, but I can’t remember any of my passwords this morning. Â Just seem to forgot all of them; it’s really a Monday morning so far.” “Actually sir, it’s a Tuesday.” “…dammit!” I almost didn’t tell him, he…
about 1 year ago - 8 comments
First one from today: “Why is my account locked out?” “Because you typed in the password wrong.” “Why did I type it in wrong?” “…Dyslexia?” Second one, overheard: “Darlin, if your computer isn’t connected to the internet, it isn’t going to get online!…..No, the internet is not in your computer…” Gotta love explaining the basics…
about 1 year ago - 23 comments
Recently I was at a wedding reception, and someone at our table had some inane question along the lines of “who was that band had that one song with the lyrics, ‘dances in the sand?’” Â No fewer than four people pulled out their various smartphones, iPhones, or Blackberrys and began searching for the answer as…
about 1 year ago - 8 comments
“My email isn’t coming until the day after people send it!” This is actually a fairly common problem, and nine times out of ten, here’s the problem: The eagle-eyed among you may notice that the “Today” group is collapsed, which would cause any email to only be visible when it moves into the “Yesterday” group.…
about 1 year ago - 13 comments
User: “Yes, we have a bunch of laptops and they’re all locked up!” Me: “OK, were they all online when they got locked up?” Â Most of this company’s programs are web-based, so I wanted to find out if their internet connection dropped. User: “I don’t know, but now we can’t do anything.” Me: “OK, can…
about 1 year ago - 22 comments
This has happened about fifteen times today, with slight variations: Me: “Can you read the words on the screen to me?” User: “It’s blue!” Ugh. UPDATED: This day just gets better: User: “I’m out of columns in Excel!” Me: “Um, Scroll down?” User: “Oh! Â Will that work every time?”
about 1 year ago - 11 comments
As usual, this is an actual call from an actual person. Â I don’t have the ability to make this up: Her: “I’m typing in my password and it’s not working.” Me:Â ”OK, that happens to a lot of people, don’t worry. Â What are you trying to login to?” Her: “I need to get my paycheck…
about 2 years ago
Please next time direct him to get sterilized.
about 2 years ago
The world has to know about you…
I want to work at your job for a day.
about 2 years ago
Why can't I ever get you for tech support instead of the guy in India named "Bob" who thinks he speaks good English but really sounds like the Fairy Godmother from Cinderella on fast forward!?!
about 2 years ago
The fact that he said hmm at the end just made this even f'n funnier. I'm with adrienzgirl, I always get the Indian guy too
tehehe @ I'm gonna go with no
about 2 years ago
Jeff will soon be outsourced to India.
It's the current wave.
Until then, live it up and tell them "Yes" next time. Then laugh as they proceed to look for the speakers.
about 2 years ago
I love reading these little blips of conversations you have! LOL!!