As usual, this is an actual call from an actual person.   I don’t have the ability to make this up:

Her: “I’m typing in my password and it’s not working.”

Me: ”OK, that happens to a lot of people, don’t worry.  What are you trying to login to?”

Her: “I need to get my paycheck information.  I think it’s because I can’t type a capital seven.”

Me: “Excuse me?”

Her: “How do I type a capital seven?”

Me: “…Do you mean the ampersand symbol?”  (&)

Her: “No, like a big seven.”

Me :”…As opposed to a small seven?”

Several beats of silence.  I hear typing clicking in the background.

Her: ”Nope, that’s not working either.”

Me: “OK ma’am, I just reset your password.  The system will automatically send you an email to the address you registered with, which is firstname.lastname@yahoo.com. You can check that for your new password.”

Her: ”How do I do that?”

Me: “Check your email?  How do you normally check your email?  This is your personal email address.”

Her: ”I don’t have a personal email.”

Me: “Then how did you register?”

Her: ”I don’t know?”