User: “Yes, we have a bunch of laptops and they’re all locked up!”

Me: “OK, were they all online when they got locked up?”  Most of this company’s programs are web-based, so I wanted to find out if their internet connection dropped.

User: “I don’t know, but now we can’t do anything.”

Me: “OK, can you press Control, Alt, Delete?”

User: “No, it’s locked up.  We can’t do anything”

Me: “What do you have on the screen right now?”

User: “I don’t know! They’re all in the office and the door is locked!”

Me: “Oh! The computers are locked up in an office and you need a key?”

User: “Yes!”

Me: “…Then why are you calling me?  Shouldn’t you talk to maintenance or whoever’s office it is?”

User: “Ummm, errr…”

Who’s got two thumbs, job security, and a migraine?