This is how I start every call that I answer. Occasionally I will get an answer that is not the person’s last name. Usually this answer makes your brain processes come to a screeching, halting thud.

Hi. This is my disclaimer.

I work in a call center for tech support. I will not ever mention my company’s name, nor any of our clients names, nor any names of anyone that ever calls in. If you see a name in here, I promise you it is made up.

The calls that I take are often nurses and care providers. I have enormous respect for More >